How Will My Order Be Delivered?

Total delivery time = processing time + shipping time.
Processing time: Before shipping your order, we usually need 1-3 working days to prepare your product. The processing time is separated from the transportation time.
Delivery Time:
①In general areas, we usually provide standard transportation, your parcel will take 9-20 working days to arrive;
② Some long-distance areas may take a long time & high shipping fee, your parcel will take 15-30 working days to arrive.

Note: Due to the high cost of logistics, we will set the cost of logistics in different regions to ensure that your parcels arrive faster and safer.

When Will I Receive My Order Confirmation Email?

Very soon after you place your order, we’ll send you an order confirmation. If your product is dispatched into different packages,we will notify to you in the first time.

 

How can I Make A Contact With You?

You can contact us through support@katekasin.com
Or you can contact us through our instagram @katekasin.official

 

How can I Return & Exchange?

Please check out Refund & Exchange Policy:https://www.katekasin.com/pages/refund-policy

 

What Payment Methods Are Supported?

1.Payoal
2.Shopify Payment
3.Credit Card

 

How To Use Coupon Code?

So far,most of coupon codes are supposed to enter code mannually in the checkout page.
If the code is automatic code,it will apply automatically in the checkout page.

 

What Can I Do If I Received the Defective Product?

Step 1:
To describe the order id and the situation encountered in detail. If you receive a defective product, please attach a photo.
Step 2:
The second step is to inform you of the specific solution in time after receiving the email.